How can I extend a missed deadline?

If a trainee has missed a course deadline, you can extend their deadline directly from the Users page without modifying the course for other trainees.

Extend a Deadline for One Trainee

1. From the left navigation menu, click Users.
2. Select the trainee whose deadline you want to extend.
3. Open the Courses tab.
4. Select the course with the Missed Deadline status.
5. Click Trainee Actions and select Set Deadline.
6. Choose the new deadline date in the calendar.
7. Save your changes.

The trainee will regain access to the course until the new deadline.

Extend Deadlines for Multiple Trainees

If multiple trainees need additional time:

1. From the Users page, select the trainees whose deadlines you want to extend.
2. Click Manage.
3. Open the Courses tab.
4. Select the course or courses you want to update.
5. Click Take Actions.
6. Select the Missed Deadline status.
7. Click Set Deadline.
8. Choose the new deadline date and confirm the update.

The selected trainees will receive the new deadline for the chosen course(s).

Important Notes

• Extending a deadline restores access only for the selected trainee(s). It does not change the course deadline for everyone else.
• Trainees who miss a deadline are reported with a Missed Deadline status until a new deadline is assigned.
• Course deadlines take effect at 12:00 AM Pacific Time (PT) on the selected date. If you want trainees to have the entire selected day to complete the course, set the deadline for the following day.