How do I add additional administrators?
You can grant Administrator access to an existing user, allowing them to manage users, content, and account settings.
Additional Administrators are available on Standard, Premium, and Enterprise plans. Existing trainees can also be promoted to the Administrator role.
Note: Only users with the Administrator role can grant Administrator access to other users. Trainers, Managers, Team Leads, Reporters, and Trainees cannot add or promote Administrators.
Grant Administrator Access
- From the left navigation menu, click Users.
- Select the user you want to promote to an Administrator.
- Open the Information tab.
- Click Edit.
- Under Role, select Administrator from the dropdown menu.
- Click Save to apply your changes.
The selected user now has Administrator permissions.
Additional Roles
If your organization is on the Premium or Enterprise plan, the Role dropdown includes additional permission levels, such as:
- Trainer
- Manager
- Team Lead
- Reporter
Each role provides a different level of access and responsibility within Trakstar Learn. For a detailed comparison, see the User Role Overview article.
Important Notes
- Only Administrators can change another user's role.
- The Administrator (Owner) role is reserved for the primary owner of the account and is a unique role.
- Promoting a user to Administrator gives them full administrative access to Trakstar Learn.