How do I reset trainees in a course?

Resetting a course allows a trainee to retake the entire course from the beginning.

When a course is reset:

• The trainee's status changes back to Invited.
• A new course invitation email is sent.
• All progress in the course is deleted, including:
  • Module progress
  • Quiz results
  • Survey responses
• If the trainee had a missed or upcoming deadline, the deadline countdown is reset.

Reset One or More Trainees

1. From the left navigation menu, click Courses.
2. Select the desired Course.
3. Open the Trainees tab.
4. Select one or more trainees by checking the box next to their names.
5. Click Trainee Actions.
6. Select Reset.

The selected trainees will receive a new invitation email and can begin the course again from the start.

Important Notes

• Resetting a course removes all progress for every module within that course.
• Use this option when a trainee needs to retake the entire course because they:
  • Failed the course.
  • Missed the deadline.
  • Need to complete the course again from the beginning.
• Resetting cannot be undone once completed.