Common Troubleshooting Tips

Like any software, you may occasionally run into unexpected behavior while using Trakstar Learn. Before contacting Support, try the troubleshooting steps below. Many common issues can be resolved with one of these quick fixes.

Clear Your Browser Cache

Web browsers store website data to improve performance. This stored data is called the cache.

While caching helps websites load faster, outdated or corrupted cached data can sometimes cause Learn to display incorrect information or behave unexpectedly.

If you're experiencing an issue:

Log out of your Learn account.
Clear your browser's cache.
Log back in and try again.

For instructions on clearing your browser cache, see:

How to clear your cache in Google Chrome
How to clear your cache in Mozilla Firefox

Disable Your VPN or Ad Blocker

VPNs and browser ad blockers can occasionally prevent certain Learn resources from loading correctly.

If you're experiencing issues such as:

Slides not loading
Files failing to upload
Other unexpected behavior

Temporarily disable your VPN or ad blocker and test the issue again to determine whether one of these tools is interfering with Learn.

Try a Different Browser

Trakstar Learn supports the following web browsers:

Google Chrome
Mozilla Firefox
Microsoft Edge
The two most recent versions of Safari

If an issue occurs in one browser, try accessing Learn in another supported browser to see if the problem persists.

Try a Different Device

Occasionally, an issue may be related to a specific device or its configuration.

Examples include:

Firewall restrictions
Security software
Device-specific settings

If possible, sign in to Learn using a different device.

For example, if you're experiencing an issue on your laptop, try accessing Learn from your smartphone or another computer.

Still Need Help?

If you've tried the troubleshooting steps above and are still experiencing issues, our Support team is happy to help.