Troubleshooting
- Common Troubleshooting Tips
- System Requirements and Browser Compatibility
- What happens when a user forgets their password?
- Why are my users not getting emails from Trakstar Learn?
- How do I recover or reset my password?
- I can't upload content - what do I do?
- What information should I include in a ticket to support?
- What are the password requirements for Learn?
- I'm getting a "duplicate email found" error when adding a new user!
- I don't see trainees when I search for a preview of their custom certificate