Users Not Receiving Emails from Trakstar Learn
Users with an email address associated with their Trakstar Learn account receive several types of system emails, including:
- Course invitation emails
- Course reminder emails
- Course completion emails
- Password reset emails
- Administrator role notification emails (when applicable)
If users are not receiving these emails—even after checking their spam or junk folders—the issue is often related to email filtering or security settings.
Why Emails May Not Be Arriving
Email providers such as:
- Gmail
- Microsoft Outlook
- Yahoo Mail
and many corporate email systems use spam and phishing protection to block unwanted or suspicious messages.
Occasionally, these filters may mistakenly block legitimate emails from Trakstar Learn.
Whitelist Trakstar Learn Email Addresses
To improve email delivery, ask your organization's IT team or email administrator to allow emails from the following addresses:
You can also whitelist the entire domain:
- learn.trakstar.com
Allowing these addresses and domains helps ensure trainees and administrators receive Learn email notifications.
If Emails Continue to Be Blocked
If Learn emails are blocked multiple times by the recipient's email provider, the email address may be added to an email suppression (bounce) list.
Once an address is on the suppression list, future emails will no longer be sent until it is removed.
If you believe this has occurred:
- Contact the Trakstar Learn Support team at learn@trakstar.com.
- Include the email address that is not receiving Learn emails.
Our team can remove the address from the suppression list so future emails can be delivered successfully.
IP Addresses
If your organization's IT team requires IP addresses for email allowlisting, Trakstar Learn sends email from:
- 167.89.97.9
- 168.245.68.233
Email Addresses to Allow
For the best email delivery experience, add the following email addresses to your organization's allowlist: