Enrolling Your Team in Trakstar Academy

Hi! Welcome to Trakstar Academy - we’re excited for you to get your team enrolled!

As an Admin, you have been added to Trakstar Academy's own Learn account.  This account is separate from your teams' other Trakstar logins, including your own Trakstar Learn instance.  

Within Trakstar Academy, you can enroll your team in learning and monitor their course progress. 

Enrolling Your Team in Trakstar Academy

Welcome to Trakstar Academy! As an administrator, you can enroll your team in Academy courses, manage users, assign training, and monitor course progress.

Important: Trakstar Academy is a separate Learn account from your organization's Trakstar Learn instance. Your Academy login is unique and is not shared with your other Trakstar products.

If you need to be added to the Trakstar Academy Learn account, contact your Customer Success Manager or support@trakstar.com.

Getting Started

Begin by logging in to the Trakstar Academy Learn account.

Academy URL: https://trakstarcustomertraining.learn.trakstar.com/

Use:

• Your company email address
• The password created specifically for your Trakstar Academy account

Note: This login is different from your Trakstar Learn, Hire, or Perform credentials.

If you're having trouble signing in, try opening the site in a private or incognito browser window.

After signing in, you'll arrive at the Academy dashboard, where you can view your team's course completion statistics.

Manage Users

Administrators can add users, update user information, and enroll learners in Academy courses.

Need assistance? The Trakstar team is happy to help with user uploads and course assignments.

Add Individual Users

1. Select Users from the left navigation menu.

Select Add Users.

Enter the user's:

• First Name
• Last Name
• Email Address

Set the user's role to Trainee.

Under Add to Groups, select:

Important: Assigning users to your company group is required in order to manage and report on their Academy progress.

If you'd like the user to begin training immediately, assign them to a course before selecting Add.

If a course is assigned, the learner receives an invitation email.

If no course is assigned, the user will not receive an email until they are enrolled in a course.

Be sure to click Add when you're done!

Add Multiple Users

Multiple users can be added using an Excel import.

During the upload process:

• Assign users to Company: [Your Company] under Groups.
• Optionally assign courses during the upload process.

Enroll Users in Courses

To assign courses to an individual user:

1. Select Users.
2. Search for and select the user.
3. Open the user's profile.

• Select Invite.
• Choose the courses to assign.

You can also assign courses to multiple users simultaneously using the bulk enrollment tools.

Find Academy Courses

Courses within Trakstar Academy are organized by:

• Product
• Trak
• Course

The Academy includes three learning tracks.

Role Trak

Courses designed for specific user roles within each Trakstar product.

Workflow Trak

Courses covering common workflows and business processes.

Feature Trak

Courses that provide in-depth training on individual product features.

To enroll users:

1. Select Courses from the navigation menu.
2. Search for the desired course.
3. Open the course.

4. Select Invite.
5. Choose the users you want to enroll.

Communicate with Your Team

After assigning courses, let your team know they'll receive an invitation to Trakstar Academy.

Sending an announcement ahead of time helps learners recognize the invitation email and begin training more quickly.

Password Tips

When communicating with learners, remind them that:

• Trakstar Academy uses its own login page.
• Academy passwords are separate from Trakstar Learn, Hire, and Perform passwords.
• Resetting a password for your company's Learn account does not reset an Academy password.
• Forgotten passwords can be reset by selecting Forgot password? on the Academy login page.

Note: Trakstar Academy does not use Single Sign-On (SSO).

View Your Team's Progress

You can monitor learner progress at any time.

To view an individual's progress:

1. Select Users.
2. Open the learner's profile.
3. Select the Courses tab.

Here you'll find:

• Assigned courses
• Course status
• Progress
• Completion information

For additional reporting, select Reports from the left navigation menu.

Enable Live Captioning in Google Chrome

Google Chrome includes a built-in Live Caption feature for English-language audio and video.

To enable Live Caption:

1. Open Google Chrome.
2. Select the three-dot menu in the upper-right corner.
3. Select Settings.

• Select Accessibility.
• Turn on Live Caption.

You can also customize caption preferences to match your needs.

Why Use Live Caption?

Live Caption helps create a more accessible learning experience by automatically generating captions for training videos and audio.

This feature can be especially helpful for learners who are deaf or hard of hearing.