Customize Emails from Learn
You can add custom text to the invitation, reminder, and completion emails sent to trainees on a course-by-course basis.
While the default email content cannot be modified, you can include additional text that appears beneath the standard email message.
Customize Course Emails
- Open the course you want to edit.
- Select the Settings tab.
- Click Edit in the upper-right corner.
- Scroll to the Emails section.
Click Edit next to the email you want to customize:
- Invitation Email
- Reminder Email
- Completion Email
Add Custom Text
Enter the text you want to include in the Custom Text field below the default email.
Note: The default email content cannot be edited. The text you enter is added beneath the standard email message.
The Custom Text field does not support:
- Text formatting
- HTML
- Rich text
Preview Your Email
Click Preview below the Custom Text field to see how the email will appear with your additional message.
Save Your Changes
After adding your custom text:
- Click Apply to save your changes.
- Repeat the process for the other email types if you'd like to customize them as well.
When Are Emails Sent?
Invitation Emails
Invitation emails are sent immediately when a trainee is invited to a course.
Reminder Emails
Reminder emails are sent at 5:00 PM Pacific Time (PT) based on the reminder schedule configured for the course.
Available reminder intervals include:
- Every 3 days
- Every 7 days
- Every 14 days
Completion Emails
Completion emails are sent immediately after a trainee completes the course.