Adding a Custom Domain

For specific training programs, you may want to use a custom domain to better represent your brand to your trainees. The custom domain feature allows you to use a domain such as training.mycompany.com instead of mycompany.mindflash.com for your trainees. Custom domains are offered on the Premium and Enterprise tiers.

To use a custom domain, you must own and have control of the DNS zone you want to use for your custom domain. You may need help from your IT department or whoever is responsible for DNS management to complete the custom domain configuration.

 The process is completed in the following two phases:

Phase 1:

Trakstar Learn will generate the custom certificates and give you the records you need to put in your DNS to allow our system to validate the certificates.

  Phase 2:

Once we verify your certificates (usually within 24 hours of them completing Phase 1), we will enable your account and give you one more record to enter that points into our system.

Here are a few things to note:

• All users will need to access Learn using your new custom domain, including Trainers, Managers, and Administrators.
• All domains, including custom domains, use HTTPS and are fully secure.
• Your original mycompany.mindflash.com domain will still work but redirect to the new custom domain.
• Your custom domain will cease if you downgrade from the Premium or Enterprise plan.
• The Learn support team cannot troubleshoot issues with 3rd party DNS providers. You will need to contact your own IT support department if any issues occur.
• If you use a CNAME such as mycompany.com, your users will use training.mycompany.com to access your training portal. The URL www.training.mycompany.com will redirect to training.mycompany.com.