Assigning Usernames to Trainees

If your trainees don't have an email address to use for their Trakstar Learn account, you can assign them a Username and Password!

When logging in, trainees will start with the credentials (Username and Password) you’ve set up for them. Once they’re in, they can easily update their password to something they prefer.

To allow the use of usernames, head to Settings, select Usernames, then click Edit and turn the feature on. If you choose to leave it off, all trainees will need to have an email address instead.

Once the Usernames feature is enabled, you can start adding users this way! If you’re using an Excel upload, just add one column for Username and another for Password in your file. Upload the list, and the accounts will be created.

*Passwords must contain at least eight characters, one uppercase, and one lowercase letter, a number, and a symbol. 

Note: If you choose to use Usernames, some functions will operate differently for those users.  For example, invitation, reminder, and completion emails will not be sent because they won't have an email address to send to. You'll need to let your Trainees know their usernames and passwords and direct them to your site in order to log in.

Note: Each user account should have either an email or a username. 

To reset a trainee's password when using usernames, go to the Manage Users page, select the trainee, and click Edit. From there, you can update their password to one of your choice.